We are committed to protecting the privacy of the personal information it collects and receives. We are bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth).
if we are likely to disclose your personal information to overseas recipients and the countries in which such recipients are likely to be located (if it is practicable to specify those countries in this policy).
We only collect personal information (being information that identifies or could reasonably identify an individual) where we consider it to be reasonably necessary for our functions and activities.
We collect personal information to service the needs of our customers including:
contact details (including phone, fax and e-mail);
Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
We will solicit your personal information by lawful and fair means directly from you unless it is unreasonable or impracticable to do so. We will collect directly personal information:
We may collect your personal information from third parties including:
Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as a job application sent to us by an individual on their own initiative, rather than in response to an advertisement).
We may keep records of unsolicited personal information if the information is reasonably necessary for one or more of our functions or activities. If not, it is our policy to destroy the unsolicited information or ensure that the information is de-identified, provided it is lawful and reasonable to do so.
The main purposes for which we collect, hold, use and disclose personal information are to provide services and benefits to customers, and to maintain, extend and grow our customer base and network of dealers.
We collect information to service your requirements. We can use your information to:
Our websites require subscriptions or registrations to use certain services, functions or content.
You will know what information is being collected via these processes when you complete the relevant forms and provide the required details prior to submitting the application. We will collect data relating to any transactions you carry out through our websites and the fulfilment of your order.
We may also use your data to monitor for any unauthorised use of our websites, social media, content or subscriptions to our products and services.
If we collect personal information for a purpose (the primary purpose), we will not use or disclose the information for any other purpose (the secondary purpose) unless:
If we use or disclose your personal information because we reasonably believe that the use or disclosure of your information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body, we will make a written note of the use or disclosure.
You can refuse to provide personal information. However a refusal may mean that the product or service you requested is not provided.
We may use and disclose personal information for related purposes to third parties. Types of organisations to whom we may disclose your personal information includes:
We do not provide, rent, sell or exchange your information to third parties without your prior approval.
We do not adopt, use or disclose government related identifiers (such as a Medicare number or driver's licence number) as our own identifier for you unless:
To improve our services, we sometimes collect de-identified information from web users. Although the information collected does not identify an individual, it does provide us with useful statistics that permits us to analyse and improve its web services.
When you visit our websites, a record of your visit is logged and the following data is supplied by your browser:
We use this information to customise information for website visitors and to collect aggregated data for the purposes of analysis, quality control, administering and improving the websites.
Aggregated data may be shared with third parties. You can stop your browser from accepting new cookies or disable cookies altogether by changing your browser preferences.
If we hold your personal information, we may use or disclose that information (other than sensitive information) for direct marketing if:
We may also use or disclose your information (other than sensitive information) for direct marketing if:
We can use or disclose your sensitive information for the purpose of direct marketing if you have consented to the use or disclosure of that information for direct marketing.
We may also use or disclose your personal information for direct marketing if:
If we have collected the personal information that we used to send you direct marketing material from a third party, you can ask us to notify you of its source of information. It is our policy is to do so unless it is unreasonable or impracticable.
If we use or disclose your personal information for the purpose of direct marketing, you may request not to receive direct marketing communications from us.
If we use or disclose your personal information for the purpose of facilitating direct marketing by other organisations, you may request that we do not use or disclose your information for this purpose.
We will give effect to your request not to receive direct marketing free of charge within a reasonable time after the request is made.
At or before the time of collection of personal information from you, or as soon as practicable afterwards, we will take reasonable steps to notify you or to otherwise ensure that you are aware of:
We will generally include these matters in a privacy collection notice. For example, where personal information is collected on a paper or website form, we will include a collection notice, or a clear link to it, on the form.
We store information in different ways, including paper and electronic form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
We can’t guarantee information will be protected from unauthorized access or misuse and doesn’t accept any liability for improper actions of unauthorised third parties.
We will retain your information for as long as necessary to fulfil our obligations to you, to protect our legal interests, to comply with the law or as otherwise stated when we collected your information.
Once we are no longer required to retain your information, we will take reasonable steps to destroy your personal information or to ensure that it is de-identified.
We may disclose your personal information to other third party service providers operating outside Australia who work with us or one of our suppliers, agents, or partners.
We may also store your personal information on servers based overseas or in the “cloud” or other types of networked or electronic storage.
Before disclosing your personal information to an overseas third party, we will first take reasonable steps to ensure that the overseas recipient:
Personal information may be disclosed by us to other entities and third parties in jurisdictions including: United States of America and Netherlands. The European Commission has recognized each of these countries as providing adequate protection of personal information.
You acknowledge that by providing consent:
If you withdraw consent, we will not rely on this consent when dealing with your information going forward.
You have the option of not identifying yourself or using a pseudonym when dealing with us provided that is it lawful and practicable.
We will try to accommodate a request for anonymity if possible. However, your right to anonymity does not apply in relation to a matter if we are required or authorised by or by law or a court/tribunal order to deal with individuals who have identified themselves or it is impracticable for us to deal with individuals who have not identified themselves.
It is our policy to enable you to access our websites and make general phone queries without having to identify yourself and to enable you to respond to our surveys anonymously.
In some cases however, if you don't provide us with your information when requested, we may not be able to respond to your request or provide you with the requested service.
You have the right, upon request, to access any of our records containing your personal information.
To request access to your personal information please contact our privacy officer. We will respond to your request to access your personal information within a reasonable period of time.
Where reasonable and practicable, we will give you access to the information requested.
If we refuse your request to access personal information, we will provide a written notice setting out the reasons for the refusal and how you can complain about the refusal.
Reasons for a refusal may include if it:
When you request to access information, we will require you to provide some form of identification to verify that you are the person to whom the information relates.
We will take reasonable steps to ensure our records are accurate, up to date and complete. However, the accuracy of information depends on the information you provide. If you do not give us all the personal information we require, or the personal information provided is inaccurate or incomplete, the information we provide may be affected.
If you think there is something wrong with the information we hold about you please contact our Privacy Officer to let us know if there are any errors and keep us up-to-date with any changes and we will try to correct your information.
We will respond to your request to correct your information free of charge and in a reasonable period of time. If we refuse your request, we will provide you with a written notice setting out the reasons for the refusal and mechanisms available to complain about the refusal.
If we refuse to correct your personal information, you may request that we associate your information with a statement that the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will take reasonable steps to make the statement visible to users of your information.
If we do correct your information and we have previously disclosed your information to a third party, upon your request, we will notify that third party of the correction unless it is impracticable or unlawful to do so.
We will not send you any commercial electronic messages (SMS or emails) unless it is permitted by the Spam Act. Any commercial electronic message that we send will identify us as the sender and will include relevant contact details and an unsubscribe facility.
If you do not wish to receive commercial electronic messages from us, please contact the privacy officer.
We will not call you on a number listed on the Do Not Call Register unless it is permitted under the Do Not Call Register Act and related instruments (for example, if we have your express or inferred consent to do so).
If you do not wish us to call you on a particular number, please contact the privacy officer.
If you have any issues you wish to discuss with us or if you’re concerned about how we have collected or managed your personal information please contact the privacy officer.
For information about privacy or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
Our privacy officer can be contacted at: